Studies on Vehicle Usability

Abstract

This volume recaps selected empirical projects from the research group Empirical Research and User Experience (ERUX) at the Institute for Information Systems (iisys) at Hof University from 2023 to 2024. The focus is on the usability of features inside the vehicle, specifically driver assistance systems, climate control options, and situational awareness interfaces, which are designed to provide drivers with orientation and safety when transitioning from manual to automated driving modes. While the first volume of this series included a large-scale survey and primarily relied on apparatus observation using eye tracking, the research projects referenced in the current volume employ a more qualitative empirical method spectrum, ranging from expert ratings to the analysis of use cases and concept testing with numerically limited user groups. As in the first volume, a conjoint study is also included. In the automotive sector, the focus on "market" or "customer orientation" has made little noticeable progress in recent decades, and customer satisfaction with automobiles is declining. Over time, the cost-saving wave and, later, the demands and preferences of software development have determined HMI in the vehicle interior much more strongly than usability from the perspective of the drivers, who ultimately pay for the final product. Furthermore, at some OEMs, powerful design departments still have the final say on all surfaces that the driver interacts with. As a conclusion from a variety of detailed findings, it can be stated that there are still many areas for the consideration of user requirements in development. At the same time, the studies reported here show that users' ability to provide meaningful feedback on future driving situations and associated requirements is limited. This volume does not advocate for the one-sided dominance of "marketing" or "marketing research" in the development process. Rather, what has been known for decades remains true: It is essential to strike a balance between engineering-based innovations, creative design concepts, customer expectations of value, and market-driven cost requirements. The expertise required for the ongoing coordination process is what ultimately determines market success.

Mehr zum Titel