Transforming Healthcare through Digital Competencies: A practice-based Model for organizational Change

Abstract

Digital transformation in health and social care extends far beyond the adoption of new technologies and requires coordinated organizational change. The projectpulsnetz –Mensch und Technik im Gemeinwesen (MuTiG)addresses this challenge with an Integrative Model for Leadership and Employee Development that links individual upskilling with strategic organizational transformation to advance digital maturity.Led by an interdisciplinary consortium, the project began with a comprehensive needs assessment and subsequently developed modular training programs, tailored organizational consulting, and a digital knowledge platform to foster long-term learning and peer exchange. Implementation is continuously evaluated using standardized online surveys and qualitative interviews. To date, more than 3,700 professionals from health and social care organizations have participated. Survey response rates have been moderate to high, and feedback is largely positive, with mean ratings typicallyabove 3.5 (0–4 Likert-scale); trainer performance and support receive the highest scores. Participants in leadership roles reported slightly lower levels of new learning, likely due to their higher prior knowledge.Preliminary findings suggest that sustainable digital transformation requires a combined focus on individual skill development, organizational learning, and structural adaptation. The MuTiG model provides a scalable, practice-oriented, and transferable framework that can guide health and social care organizations in their digital transformation journeys. While long-term impact cannot yet be fully assessed due to the project’s ongoing nature, early results underline its potential to support lasting digital transformation.

Mehr zum Titel