HELIP and “Anyway Strategy” - Two Human-Centred Methods for Successful Digitalization in the Water Industry

Abstract

Many municipalities and cities are facing numerous, sometimes very complex water management challenges. In addition to heavy rainfall events, because of climate change, this also applies to the necessary improvement of water quality about trace substances and micro plastics. This also means an increase in the complexity of tasks, a diversity of levels of action and knowledge. The necessary freedom to acquire new knowledge in an appropriate manner in terms of content and time is becoming increasingly limited because of these framework conditions. An additional burden is the fact that it is becoming more and more difficult to obtain adequate specialized staff. Therefore, the necessary planning processes are becoming longer. The implementation of environmental protection measures has to follow later. Furthermore, new, and more efficient methods for better environmental protection are used less frequently or only insufficiently because there is too little knowledge about them. Experts promise more support and facilitation by solutions that have been developed during digitalization and offered on the market for technical and organizational level [1]. Here, however, there is often a lack of time on the user’s side to act in an appropriate manner with resource- supporting IT systems that make it possible to automate or simplify standard procedures or make processes more efficient and effective. If external consultants are part of the selection of appropriate IT systems, successful implementation and use often fails due to the lack of fit between the IT system and the existing organizational structure or culture, as well as in relation to the human end user. Two ways to address these obstacles are the “Anyway Strategy” and “ HELIP” methods. They are the result of a meta-study on success factors and barriers in the selection and application of digitalization solutions [1] and a from a development project for digital innovations [2] in the water industry.

Mehr zum Titel

Titel	HELIP and “Anyway Strategy” - Two Human-Centred Methods for Successful Digitalization in the Water Industry
Medien	Annals of social science & management studies
Heft	5
Band	6
Verfasser	Prof. Günter Müller-Czygan
Veröffentlichungsdatum	05.12.2021
Zitation	Müller-Czygan, Günter (2021): HELIP and “Anyway Strategy” - Two Human-Centred Methods for Successful Digitalization in the Water Industry. Annals of social science & management studies 6 (5).